About Mediation and Alternative Dispute Resolution

What is Mediation?
Mediation is low cost, humanitarian, conflict resolution. A trained, qualified and neutral third party (the Mediator) assists people in dispute to have the difficult conversations they need to have in order to navigate their journey to their own resolutions. The process is absolutely confidential, respectful to all parties and entered into voluntarily. This can happen in a number of ways and does not always mean the parties have to meet face to face.

How does it work?
  • Someone contacts the mediation service (Make It Mediation). This could be either or all of the parties in dispute, their solicitors, the courts, the Gardai, a social worker, a mutual friend or in some cases an employer or a family member. We listen, we take a brief outline of the case and discuss the process.

  • An appropriate Mediator is engaged, who is both experienced in this type of dispute and who is neutral to the parties and the issues involved.

  • The Mediator makes contact with all the parties involved separately, explains mediation, ensures that they are all willing to participate and listens to their individual stories about the conflict.
    There can sometimes be many separate (or caucus) meetings. Mediation is tailored to the needs of the parties and the nature of the conflict concerned.

  • If it is considered by all concerned to be a good idea, one or more joint meetings are arranged.
    It is the Mediator’s job to ensure that these meetings are safe, confidential and respectful.
    The Mediator facilitates listening and helps parties work towards a resolution. The Mediator does not force people to agree or devise solutions for them, any resolution comes from the parties themselves.

  • If agreement is reached this is kept confidential to the parties and the Mediator, except where solicitors or the courts need to be kept informed. Nothing happens without the full knowledge and consent of all parties to the mediation.

Web Design Dublin, Neal Walsh